Refund & Cancellation Policy

This policy applies to one-time digital beat and licence purchases supplied by Shivan Music and sold through Dodo Payments as Merchant of Record.

1. Digital Purchases

Because digital audio and licence rights are delivered immediately and cannot meaningfully be returned, purchases generally become final once delivery or downloading begins. By requesting immediate delivery at checkout, you acknowledge that any cancellation or withdrawal right may end at that point. This does not affect consumer rights that cannot legally be waived.

2. When We Will Help

Please contact us for duplicate charges, non-delivery, an unusable or corrupted file, a broken download link, or content materially different from its description. We will normally restore access or provide a replacement file. Where that is not possible or where applicable law requires it, we will ask Dodo Payments to issue an appropriate full or partial refund.

3. Request Process

Email prodshivan@gmail.com within 30 days of purchase with your Dodo invoice or payment ID, checkout email address, and a description of the issue. Do not send card, bank, wallet or UPI credentials.

4. Refund Processing

Dodo Payments controls and processes approved refunds as Merchant of Record. Refunds are returned to the original payment method and must not be paid directly or outside Dodo Payments. Processing time depends on the payment provider and bank. Dodo may also grant or refuse refunds under its Buyer Terms, and mandatory consumer protections always prevail.

5. Cancellations

These are one-time purchases, not subscriptions. An incomplete hosted checkout may be cancelled without charge. A completed order cannot ordinarily be cancelled after digital delivery begins, except as described above or required by law.